Frequently Asked Questions
Everything you need to know before booking a property shoot with PropVision AI.
If your question is not listed, please contact us.
Booking & Preparation
You can book online via our booking system or contact us directly. Provide the property address, approximate size, and preferred date/time. We confirm availability within 24 hours.
Standard packages typically suit apartments and homes up to around 3–4 bedrooms.
Premium packages suit larger homes, higher-value listings, or properties requiring additional detail.
Developer packages are designed for multi-unit projects, commercial spaces, and ongoing marketing work.We provide a reasonable number of images appropriate to the property size and marketing needs.
We recommend decluttering surfaces, ensuring all lights work, opening blinds, and cleaning visible areas.
Preparation helps achieve the best results and efficient shoot time.
Yes. Floor plans, twilight enhancement, virtual staging, and priority delivery can be added before or after the shoot where possible.
We cover London and surrounding areas. Travel outside standard zones may be quoted individually.
Shoot Day & Timing
Shoot duration depends on property size, condition, and selected services.
Standard shoots are typically completed within 1–2 hours.
Premium and Developer projects may take longer or require extended sessions.
Natural light and weather can affect results.
If conditions significantly impact quality, we may recommend rescheduling.
We always discuss options with you first.
In some cases, an additional visit may be recommended, for example due to weather changes, property readiness, or additional services.
Any return visit is discussed and agreed with the client in advance.
You do not need to be present if access is arranged.
We can coordinate with agents, hosts, or property managers where required.
Yes. Shooting time may vary depending on property size, preparation, lighting conditions, and selected services.
Premium and Developer projects typically require more time.
If the property is not ready, shoot quality and duration may be affected.
We may adjust the shoot scope or recommend rescheduling where necessary.
Delivery & Images
Images are typically delivered within 24–48 hours after the shoot.
Larger projects or properties requiring additional editing may take slightly longer.
Priority delivery can be arranged where needed.
We provide a reasonable number of images appropriate to the property size, layout, and marketing needs.
Our focus is quality, consistency, and storytelling rather than a fixed image count.
You receive high-resolution JPEG images optimised for web and property portals (sRGB).
Print-ready versions can be supplied on request.
RAW files are not supplied as standard.
Yes. Minor adjustments can be requested after delivery.
Requests should be made within a reasonable timeframe and relate to editing rather than reshooting.
Images are delivered via a secure online gallery or download link.
Access details are sent by email once the project is completed.
Delivered images are stored for a limited period.
Clients are responsible for downloading and backing up files after delivery.
Long-term archiving may be available on request.
Policies & Booking Terms
Cancellations should be made at least 24 hours before the scheduled shoot where possible.
Late cancellations may incur a fee depending on preparation and travel.
Full details are outlined in our Terms & Conditions.
Yes. Rescheduling is usually possible with reasonable notice.
We aim to be flexible and will offer the next available date.
Weather-related changes are accommodated where appropriate.
Yes. We hold public liability and professional indemnity insurance.
Documentation can be provided on request for agents, developers, or site requirements.
We reserve the right to decline or stop work where conditions are unsafe, access is not possible, or expectations fall outside agreed scope.
This follows normal industry practice.
Yes, images can be used across property portals, websites, brochures, and social media for the marketed property.
Usage outside the original listing or long-term brand campaigns may require additional licensing.
Copyright remains with PropVision AI Ltd.
Clients receive a licence to use the images for property marketing and related promotion.
Extended usage can be discussed if required.
Payment is typically required before final image delivery.
Trade clients may have agreed payment terms.
Invoices and secure online payment options are provided.
As photography is a time-based service, refunds are generally not provided once a shoot has taken place.
If issues arise, we work with clients to find a reasonable solution.